▸ Payouts

How Payouts Work

The moment your show ends, your money is available — no multi-day platform hold. Several ways to get paid, instant withdrawal that unlocks as you build a track record, and built-in splits between artists, venues, and crew.

The Payout Lifecycle

Here's exactly what happens between a buyer paying and you getting the money:

Stage
Where the Money Is
Buyer completes purchase
Held in the platform's Stripe balance — not our operating account, not yours
Pre-show
Stays in the Stripe-held balance
Show ends
Your funds become available · split is calculated · destination(s) chosen
Withdraw
Instant-to-debit (~30 min, limits by track record) or bank ACH (1-2 business days)

Why We Hold Funds with Stripe

Keeping buyer funds in the Stripe-held balance until after the show is what lets us turn cancellation refunds around quickly — if a show cancels, the money is still there waiting to be returned rather than already spent.

Payout Options

Pick whichever fits the moment. Eligibility (account age and history) can affect instant-payout limits for newer accounts.

Method
Fee
Speed
Status
Bank ACH (standard)
Free
1-2 business days
Available
Debit card (instant)
1.5%
~30 min when eligible
Available
Crypto (USDC / BTC / ETH)
1.0%
—
Coming soon
Cash App / Venmo
1.5%
—
Coming soon

What's Live Today

Payouts run on Stripe — bank ACH and instant-to-debit are the methods available now. Crypto and Cash App / Venmo payouts are on the roadmap.

Split Payouts

One door split. Many destinations. Configured per show or per recurring template.

example split
{
  "show_id": "shw_wild_rivers_06_06",
  "splits": [
    {
      "recipient": "Wild Rivers",
      "share": 0.70,
      "destination": { "type": "bank_ach", "id": "ba_a1b2" }
    },
    {
      "recipient": "Marcus K. (FOH)",
      "share": 0.05,
      "destination": { "type": "debit_card", "last4": "8241" }
    },
    {
      "recipient": "Security (3 ppl)",
      "share": 0.04,
      "destination": { "type": "debit_card_group", "ids": ["...","...","..."] }
    },
    {
      "recipient": "Bluebird Theater",
      "share": 0.21,
      "destination": { "type": "bank_ach", "id": "ba_xxx" }
    }
  ]
}

Splits are calculated against your net revenue — the ticket's face value. Artists and venues keep 100%; any buyer fee is paid by the buyer on top and never reduces your splittable revenue. They must total 1.0 — we reject splits that don't add up.

Payout Timing

Some platforms hold artist money 5-7 days, others 30+ days, and many require standing “reserves.” We do none of that — your money is available the moment your show ends.

Platform
When You Can Get Paid
Why They Hold
Ticketmaster
15-60 days
Float / liquidity
Eventbrite
5-7 days
Chargeback exposure
DICE
7 days
Chargeback exposure
BandPass
When your show ends
No platform hold — funds are yours at show-end

How Instant Withdrawal Works

Buyer funds stay in the Stripe-held balance through showtime, so there's nothing to “process” afterward — your balance is ready at show-end. Instant-to-debit withdrawal has a per-payout limit for brand-new accounts that rises as you build a track record; bank ACH has no cap. Chargebacks after door-close are rare and handled through the payment processor, not clawed back from your payout.

Failed Payouts

If a payout fails (e.g., closed bank account, expired debit card), you'll get an email and a dashboard banner within minutes. Your money isn't lost — it stays in your connected payout balance with the payment processor until you retry with a different destination.

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